COPE Health Scholars Complete Practice Test 2025

Question: 1 / 400

What should a scholar do first when a patient issues a complaint?

Report the complaint to Leadership

Listen to the complaint

When a patient issues a complaint, the first step a scholar should take is to listen to the complaint. Listening actively is crucial because it demonstrates respect and validates the patient’s feelings and concerns. By fully understanding the issue from the patient's perspective, the scholar can grasp the specifics of the situation, which is essential for addressing it appropriately. This initial step sets the foundation for a productive interaction and helps the patient feel that their concerns are being taken seriously.

Following this, it would be important to assure the patient they are being heard, report the complaint to leadership, and eventually follow up. However, these actions should occur after establishing a clear understanding of the patient's complaint through attentive listening. This prioritization promotes effective communication and resolution of the issue at hand.

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Assure the patient they are being heard

Follow up with the patient

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